DELIVERY

The cost of delivery is as stated on your order.

We can usually arrange bike deliveries between 9.00am and 6.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.

Next day delivery orders placed after 1pm Monday to Thursday may in some instances be dispatched the following day. We make every effort to get the orders dispatched in a timely manner but on occasion this is not achievable. Friday through Sunday orders will be dispatched first thing the next available collection (working) day

If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage or theft that may occur, once the order has been left at the delivery address.

If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

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RETURNS, REFUNDS AND CANCELLATION POLICY

Returns: Please contact mammothstaff@gmail.com .

14 days

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.

30 days right to reject

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product. In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn’t meet the three criteria for a full refund. This right doesn’t cover digital downloads, but you can ask for them to be repaired or replaced. If unsuccessful, you have the right to get a price reduction.

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AVAILABILITY

Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative. If no suitable alternative is available we will cancel the order.

we will notify you by email or telephone if we cancel your order and will refund any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible and at most within 30 days of placing your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

PRICE & PAYMENT

All prices are quoted in Pounds Sterling. Our prices include value added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Delta, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron. Payment for goods is in advance only, however, we only charge once an order is ready to dispatch.

 

SECURITY

We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.

 

PRIVACY POLICY

This website is owned and controlled by Specialized (UK) Retail LTD, a company registered in England and Wales with a registered office at C/O Twm Solicitors Llp, 65 Woodbridge Road, Guildford, Surrey, England, GU1 4RD (ICO Data Protection Registration Number ZB304946) is covered by the Privacy Policy linked below, as are all the subsidiaries and affiliated companies directly or indirectly owned by Specialized Bicycle Components, Inc., 15130 Concord Circle, Morgan Hill, CA 95037 (“Specialized,” “we,” “us,” or “our”).

Please read the Privacy Policy linked below and learn how Specialized collects, uses and shares your information through a variety of digital means, including any of our mobile applications, websites or other Specialized products or services (collectively, “Services”) that link to or refer to this Privacy Policy, and your choices and rights regarding that information.

Other Services offered by Specialized may have different privacy policies. If you have questions about this Privacy Policy you can contact us a mailto:PrivacyCare@specialized.com.

https://www.specialized.com/gb/en/privacy-policy

 

INTELLECTUAL PROPERTY RIGHTS

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Mammoth. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Mammoth for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

 

CUSTOMER SERVICES

All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Complaints and feedback can be emailed to mammothstaff@gmail.com

If you have a query regarding an order please email to mammothstaff@gmail.com

General enquiries can be sent to mammothstaff@gmail.com

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DISCLAIMER AND LIMITATION OF LIABILITY

Mammoth have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Mammoth takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Mammoth shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Mammoth makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

Mammoth assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Mammoth will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

Mammoth also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.

 

PRICE MATCH (PRICE PROMISE)

At Mammoth we guarantee not to be beaten on price for any item we stock. If you find a lower price for the same product, we promise to match it. Applies to UK customers only as cost of transportation is prohibitive

You can also request a price match over the phone, individual store contact numbers can be found here or at any of our stores. Please note we can only price match a single item online, to match multiple items call us or come in store.

Conditions: Only identical items (including colour and size variations), in stock and available for immediate delivery/collection from an authorised UK retailer will be price matched. Comparison value includes delivery charges. Printed evidence of offer may be required; our staff will verify the offer. The competitors price must be available to all customers and exclude any personal discounts. Not available on non-UK retailers or auction sites. Cannot be used in conjunction with any offer or discount.

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OUR WEBSITE COOKIE POLICY

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

COOKIES
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

OUR USE OF COOKIES
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Infinity Cycles | Specialized Durham :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

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CONSUMER FINANCE

Specialized (UK) Retail Limited t/a Mammoth Cycles is registered in England and Wales No 13792255. We are a credit broker and not a lender. Specialized (UK) Retail Limited is authorised and regulated by the Financial Conduct Authority FRN 976130. We offer credit products from V12 Retail Finance. Credit subject to age and status.

V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office and correspondence address: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance Limited acts as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC. Not all products provided by V12 Retail Finance are regulated by the Financial Conduct Authority. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.

In the unlikely event, you are still dissatisfied and your agreement is regulated by the FCA, you are entitled to refer your complaint to the Financial Ombudsman Service free of charge. This should be done straight away, but must be within six months from the date of our final response. Further information regarding the Financial Ombudsman Service can be found on their website at www.financial-ombudsman.org.uk.